We’re here to make your Everlune experience effortless.
Below you’ll find answers to the most common questions about our products, shipping, returns, and payments, all in one place.
If you can’t find what you’re looking for, feel free to reach out to us at info@everlunebeauty.com — we’re always happy to help.
All Everlune orders are shipped directly from our European warehouse for fast and reliable delivery.
We currently deliver within the EU, with an average delivery time of 3–7 business days depending on location.
We offer flat-rate shipping of 9.90€ on all orders below 60€, and free shipping for orders over 60€.
Shipping costs are clearly displayed at checkout before payment.
Orders are processed within 1–3 business days and shipped via tracked delivery.
You’ll receive a confirmation email with your tracking number once your order has been dispatched.
At the moment, Everlune ships only within the European Union.
We plan to expand to additional countries soon.
If your order hasn’t arrived within 10 days of dispatch, please contact us at info@everlunebeauty.com with your order number.
We’ll check the status of your shipment and make sure it reaches you as soon as possible.
Yes — if you’re not fully satisfied with your purchase, you can return it within 14 days of delivery.
Items must be unused, undamaged, and in their original packaging.
To start a return, simply contact us at info@everlunebeauty.com with your order number.
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
We recommend using tracked delivery for all returns.
We’re sorry to hear that! Please contact us within 48 hours of receiving your order.
Send us your order number and a clear photo of the damaged item and we’ll arrange a replacement or refund as quickly as possible.
Once your returned item has been received and inspected, your refund will be issued to your original payment method within 5–10 business days.
We accept secure payments via credit and debit card, Apple Pay, and Google Pay.
All transactions are processed safely through encrypted checkout to ensure your privacy and security.
Yes, all prices displayed on our website include VAT, in accordance with EU consumer regulations.
The final total, including any shipping costs, is shown clearly before checkout.
Yes! You can enter a valid discount code during checkout.
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Yes, once your order is placed, you’ll receive an order confirmation by email.
You’ll get another email with tracking details when your order is dispatched.
If you need to make changes or cancel your order, please contact us immediately at info@everlunebeauty.com.
We can modify or cancel orders only before they’ve been shipped.
Absolutely. Everlune uses trusted and encrypted payment gateways to process all transactions.
Your payment details are never stored or shared with third parties.
No. You can check out as a guest.
Creating an account simply makes it easier to track your orders and save your details for future purchases.
If you’ve created an account, you can log in at any time to view your previous orders and track new ones.
Guest checkout customers will receive order details by email.
Everlune products are created in collaboration with trusted European suppliers and artisans who share our commitment to quality, sustainability, and ethical craftsmanship.
Each item is carefully chosen to meet our high standards of performance and design — blending functionality with a touch of calm luxury.
Yes. All Everlune products are 100% vegan and cruelty-free.
We never use animal-derived ingredients or test on animals at any stage of production.
We focus on gentle, effective formulas and natural ingredients that are kind to both skin and the environment.
Full ingredient details are always listed on product packaging and online descriptions for transparency and peace of mind.
All orders are shipped in plain, eco-conscious packaging.
Every box is designed for a calm, elegant unboxing experience that reflects Everlune’s sense of soft luxury.
Yes. Our products are formulated with mild, skin-friendly ingredients.
However, we always recommend performing a small patch test before using any cosmetic product for the first time.
We’re continuously working toward more sustainable packaging and refill options.
For now, our containers are fully recyclable. Please rinse them before recycling to reduce waste responsibly.